ServiceNow, Inc. provides cloud-based solutions that define, structure, manage, and automate services to enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident management, problem management, change management, request management, and cost management, as well as service catalog and knowledge base; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions, such as financial management, project portfolio suite, vendor performance management, and performance analytics, as well as governance, risk, and compliance; and application development services. In addition, the company offers professional, education, and customer support services. It sells its products through its direct sales team, as well as indirectly through channel partners and third-party referrals. The company was formerly known as Service-now.com and changed its name to ServiceNow, Inc. in May 2012. ServiceNow, Inc. was founded in 2004 and is headquartered in Santa Clara, California.